We want you to be completely satisfied with your purchase. If, for any reason, you are not enchanted, we offer a straightforward returns process.
Return Window You have 30 days from the date of delivery to return your item for a full refund (excluding shipping costs). Items must be unworn, unwashed, and in their original condition with all tags attached.
Eligibility Criteria To be eligible for a return, your item must:
Be in pristine, resalable condition.
Have all original packaging and hygiene stickers intact.
Be accompanied by the original proof of purchase.
Non-Returnable Items For reasons of hygiene and safety, the following items cannot be accepted for return:
Intimate Apparel: Including lingerie, swimwear, and bodysuits.
Beauty & Cosmetic Products: Once opened.
Final Sale Items: Products marked as “Sale” or “Clearance” are considered final and cannot be refunded or exchanged.
Pack Securely: Place the item in its original packaging. We recommend using a trackable shipping method.
Ship Back: Send the parcel to our returns department (address provided upon request).
Refund Processing: Once we receive and inspect the item, we will process your refund within 5 business days.
Exchanges We do not offer direct exchanges due to stock fluctuations. We recommend returning the unwanted item and placing a new order for the desired size or color.
