We have compiled a list of the most frequently asked questions to help you navigate our collections, shipping, and policies with ease.
1. What materials do you use? We are committed to sustainable fashion. Our collections primarily feature natural fibers such as Linen and Organic Cotton. We avoid synthetic materials like polyester to reduce microplastic pollution and ensure biodegradability.
2. How can I track my order? Once your parcel has been dispatched from our Bolton warehouse, you will receive a confirmation email containing a unique tracking number. Please allow up to 48 hours for the tracking information to update on the courier’s website.
3. Do you ship internationally? Yes, we ship worldwide! Shipping rates are calculated at checkout. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.
4. What is your return policy for swimwear? For hygiene and safety reasons, we cannot accept returns on swimwear, lingerie, or bodysuits. All other items can be returned within 30 days, provided they are unworn, unwashed, and have all original tags attached.
5. How do I know which size to choose? We provide a comprehensive Size Guide on each product page. Because our fits can vary (from relaxed to tailored), we highly recommend taking your measurements and comparing them to our chart before ordering.
6. Can I cancel or change my order after placing it? We process orders very quickly to ensure fast delivery. If you need to change or cancel your order, please contact us at mailto:payment@jessicawear.com immediately. We can only accommodate changes if the order has not yet been dispatched from our warehouse.
7. Do you offer gift cards? Yes, we offer digital gift cards that never expire. They are the perfect present for the eco-conscious fashion lover in your life.
8. What is your stance on ethical manufacturing? Ethics is at our core. We prioritize local manufacturing and ethical production methods. We work closely with our partners to ensure fair wages and safe working conditions for everyone involved in making your clothes.
9. I received a damaged or incorrect item. What should I do? We sincerely apologize for any inconvenience. Please email us at mailto:payment@jessicawear.com within 7 days of receiving your order, including your order number and clear photographs of the issue. We will promptly arrange a replacement or a full refund.
10. How can I contact customer service? Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (GMT). You can reach us via email at mailto:payment@jessicawear.com or by phone at +44 7366522836.
